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36 Belmont Hill , Lewisham , London , SE13 5AY, Telephone: 020 3675 0752, Fax: 020 8297 2011


NHS 111


This is the non-emergency NHS number which can provide information and advice in non-life-threatening situations.

It is a free number to call from all landlines and mobile phones and they are open 24 hours a day, 7 days a week, 365 days a year. The service is available in many different languages including BSL.

You can call 111 if:

• you need medical help fast but it's not a 999 emergency

• you think you may need to go to A&E or need another NHS urgent care service

• you don't know who to call or you don't have a GP to call

• you need health information or reassurance about what to do next


NHS 111 is staffed by highly trained advisors who will ask you a series of questions to assess your symptoms and then direct you towards the correct service. This may be A&E, an urgent care centre, an out-of-hours doctor, a community nurse or a pharmacy.


For more information about the NHS 111 service, visit the NHS England website by clicking the link below:

Adapted from NHS England

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