Get Help in an Emergency
If you need a doctor urgently outside surgery opening times, please telephone SELDOC on 020 8693 9066. A doctor from SELDOC will call and discuss your problem and give advice, arrange for a visit, if necessary, or for you to attend The Primary Care Suite at Lewisham Hospital or Dulwich Hospital to be seen by a GP. You will not have to wait along with other people who are attending A&E.
If you think the emergency is life-threatening, please telephone 999.
GPs are responsible for providing care to their patients, normally in GP premises, or when necessary, in a patient's home. That care includes providing appropriate and prompt services to patients when there is evidence to suggest a condition requiring URGENT MEDICAL ATTENTION. The GPs provide on-call services which respond to patients' needs in medical emergencies, but do not provide the full range of services available to patients during the normal weekday surgery hours. Please note that "out of hours" (from 18:30 until 08:00 during the week, and all day at weekends and bank holidays) services are for URGENT problems which cannot wait until the next open GP services. Please wait until normal hours if possible, when full services are in place. Please avoid using A&E departments unless there is a very acute and serious problem. Appropriate on-call response to a patient's request for emergency attention during the out of hours period include offering:
- A consultation at a surgery or other appropriate place.
- A home visit.
- Direct referral to hospital or other suitable facility.
- Outside normal hours it is for the doctor to decide, in the light of the patient's medical condition, whether, when and where a consultation is required.
If you require health information or emergency medical advice, you can contact NHS 111, a 24 hour nurse-led advice line by dialling 111.
Also available is the GP-Led Walk-in Centre based at the Waldron Health Centre, Amersham Vale, New Cross, SE14 6LD which is open from 8am-8pm every day, including weekends. You can walk in or call 020 3049 2370 to make an appointment. NHS walk-in centres provide advice and treatment for minor ailments and injuries. People can walk in off the street with no appointment and can be treated.
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