Make And Cancel An Appointment
We operate an appointment system for all surgery and clinical sessions.
Please telephone 020 8852 8357 to make an appointment. Since we introduced our open access appointment system we have found, due to our yearly patient survey, that there were still more pre-bookable appointments required. To improve this service to our patients, we have now made more pre-bookable appointments available, two weeks in advance. There will still be appointments available each day with the duty doctor who will deal with 'emergency' queries only so it would be helpful to let the receptionist know whether it is an emergency or a routine appointment that you require. In order to give you the appointment with the appropriate doctor at the time, we hope you will accept questions from our receptionists. If you are unable to keep your appointment, it would be helpful to inform the surgery as it can be offered to another patient.
A non-urgent appointment can usually be offered within 24-48 hours. If you wish to see a preferred doctor you will have to arrange an appointment in advance.
We operate a late arrival policy and if you arrive for your appointment more than 10 minutes late you will not be seen that day as it will make all the rest of the surgery run behind and is not fair to other patients. If you arrive late for your appointment but you are within 10 minutes of the appointment time you will still be seen however you may have to wait. The receptionist will be able to advise you futher. If you do know you will be late (less than 10 minutes), it is advisable, wherever possible, to ring and let us know why as this can be relayed to the doctor to inform them of your late arrival.
You may also book your appointments online via EMIS ACCESS. You need to obtain a username & password from reception before using this service. Please enquire at reception for more information.
Cancelling an appointment
If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated. Please remember that there is always a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.
You may also cancel your appointment via our website via the 'cancel your appointment' tab or by replying "cancel" to the automated text message reminder you receive from us.